Terms of service

Somnia – Terms of Service

Effective Date: September 2026

Welcome to Somnia. By accessing or using our website (somnia.pk), you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Information

Somnia is an online clothing brand offering women’s nightwear and comfort clothing. We reserve the right to update our products, prices, and policies at any time.

2. Orders & Payments

  • All orders are subject to product availability.
  • Customers must provide accurate contact and delivery information.
  • Orders may be cancelled in cases of incorrect information, unavailable products, or suspected fraudulent activity.
  • Prices are displayed on our website and may change without prior notice.

3. Product Information

We make every effort to display accurate product images, descriptions, and colors. Slight variations may occur due to lighting, photography, or screen settings.

4. Delivery Policy

  • Delivery times may vary depending on the customer’s location.
  • Customers must provide a complete and accurate delivery address.
  • Delays caused by courier services or circumstances beyond our control may occur.
  • Customers should inspect their package upon delivery.

5. Return & Refund Policy

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of receiving your order.
  • Provide clear photos or videos of the issue.
  • Products must meet our return conditions.
  • Approved requests will be handled according to our Return & Refund Policy.

6. Cancellation Policy

Order cancellation requests should be submitted as soon as possible. Once an order has been dispatched, cancellation may not be possible.

7. Intellectual Property

All website content, including logos, images, product designs, text, and branding, belongs to Somnia unless otherwise stated.

Unauthorized copying, reproduction, or commercial use is prohibited.

8. User Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.
  • Use our website lawfully.
  • Avoid fraudulent orders or misuse of our services.
  • Respect Somnia’s intellectual property.

9. Limitation of Liability

Somnia will take reasonable steps to provide accurate product information and reliable services. We are not responsible for circumstances beyond our reasonable control, including courier delays, technical failures, or events outside our control.

Nothing in these terms excludes liability that cannot legally be excluded under applicable law.

10. Privacy

Customer information will be handled according to our Privacy Policy and applicable data protection laws.

11. Changes to Terms

Somnia reserves the right to modify these Terms of Service when necessary. Updated terms will be published on our website.