Refund Policy

At Somnia, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return & refund process.

1. Return Eligibility

You may request a return within 7 days of receiving your product, provided that:

The item is unused, unwashed, and undamaged.
It is returned in its original packaging with all tags attached.
You have valid proof of purchase (Order Number / Invoice).

Non-Returnable Items:

Custom-made or personalized items.
Clearance / Sale items.
Products that have been used, washed, or damaged by the customer.

2. Exchange Policy

We provide exchanges for size, color, or design subject to stock availability.
Exchanges will be processed after the returned product is successfully received and inspected.
If the desired replacement item is out of stock, you may choose store credit or a standard refund.

3. Refund Process

Once your returned product passes our quality check inspection:

Your refund will be issued within 5–7 business days.
Refunds can be credited back to your original payment method or issued as store credit (per your preference).
Standard shipping charges are non-refundable.

Full Refund Case:
If the product you received was damaged, defective, or incorrect, Somnia will issue a full refund or provide a free replacement, including all associated shipping costs.

4. Return Shipping

Return shipping costs are the customer’s responsibility unless the item delivered was defective or incorrect.
Somnia will cover return shipping costs only when the error originates from our side.

5. Order Cancellation

Orders can be canceled within 12 hours of placement.
If the order has already been dispatched/shipped, cancellation is no longer possible. However, you may still request a standard return after receiving the package.