Shipping policy
Somnia – Shipping Policy
Effective Date: September 2026
At Somnia, we aim to deliver your favorite comfortwear safely and on time. Please review our shipping policy before placing your order.
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays may experience additional processing time.
- Customers will be contacted if any issue arises with their order.
2. Delivery Time
- Karachi: 2–4 business days
- Other Cities in Pakistan: 3–7 business days
- Delivery times may vary depending on the customer’s location and courier service.
3. Shipping Charges
- Shipping charges will be displayed at checkout or communicated during order confirmation.
- Any applicable additional delivery charges will be communicated to the customer in advance.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared through WhatsApp, SMS, or other available communication channels.
5. Incorrect Address
Customers are responsible for providing accurate delivery information. Somnia is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
6. Delayed or Lost Orders
If your order is delayed, please contact us so we can assist you in coordinating with the courier service.
For lost shipments, we will investigate the issue and provide an appropriate resolution.
7. Damaged Packages
If your package arrives damaged:
- Take clear pictures or videos before opening, if possible.
- Contact us within 48 hours of receiving your order.
- Share photographic or video evidence of the damage.
We will review your request according to our Return & Refund Policy.
8. Contact Us
🌐 Website: somnia.pk
📸 Instagram: @somnia.pk
📩 Email: [somniaofficial2@gmail.com