Refund policy

Somnia – Return & Refund Policy

Return & Refund Policy

At Somnia, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, you may request a return or exchange.

• Contact us within 48 hours of receiving your order.
• Share clear pictures or videos of the damaged product.
• Our team will review your request and guide you through the process.

2. Incorrect Product

If you receive a product that is different from what you ordered (wrong size, color, or item), please contact us within 48 hours.

We will arrange an exchange or provide an appropriate resolution.

3. Return Conditions

• Products must be unused and unworn.
• Original packaging and tags must be intact.
• Returns due to personal preferences or change of mind may not be accepted.
• Products damaged due to customer misuse are not eligible for return.

4. Refund Policy

If your return is approved, we will offer an exchange or refund according to the circumstances.

Refund processing time may vary depending on the payment method.

5. How to Contact Us

For return or refund requests, contact us through:

📩 Instagram: @somnia.pk
🌐 Website: somnia.pk